Shipping Information

Standard In-Stock items take 2-3 days to process before shipping.
Any item may become out-of-stock at any time without indication on the listing that it is out-of-stock.
Out-of-stock items may take 5-10 days to process, depending on availability from the manufacturer.
Custom wig orders take 8-10 weeks to be made to your specifications.
Customizing a ready-made wig (such as adding hair, highlights, or making it ready for tape or adhesives) may take 3-6 days or more.

ZONE Shipping (priced by weight and location) may be a cheaper alternative for smaller items.
Some smaller items may be shipped via USPS First Class Mail.
To request insurance for your delivery please e-mail us – additional fees will apply.
You may log in and check your account or contact us to inquire about your order status.

NOTE: For a list of countries we ship to and rates please scroll down to see the chart below.

1) Please provide a working phone number for international orders.
2) You will be responsible for the payment of any duty or customs fees levied by your country.
3) The United States Postal Service (USPS) will hand over your package to your country’s postal service. It will then be up to your local post office to complete the delivery. FedEx will deliver your package to your address.

Standard shipping for all items is via the United States Postal Service (USPS):

Priority Mail International™
Delivery should be made within 6-10 days after order processing (see above). Package Tracking is NOT offered. Shipping and handling charges via USPS Priority Mail International™ range from $25 - $35 USD per pound.

Express Mail International™
Delivery should be made within 3-5 days after order processing (see above). Package Tracking is available for major cities. Insurance is included up to $100. For additional insurance please e-mail us. Shipping and handling charges via USPS Express Mail International™ range from $45 - $100 USD per pound.

Services that offer guaranteed delivery with tracking may cost $60 - $150 USD.
We offer 2 options for International shipping with tracking:

• USPS Global Express Guaranteed® 3-day service with Tracking
• FedEx Express Guaranteed 3-day service with Tracking

NOTE: For a list of countries we ship to and rates please scroll down to see the chart below.

QUALITY ASSURANCE INSPECTION:
Quality and customer satisfaction is very important to us. All items undergo an extensive quality inspection before they are shipped to insure that the sizing is correct and that there are no tears, rips or other damage. Check your purchase carefully when it is received. Please report any problems immediately.

RETURN SHIPPING:
(See Savvy's Return Policy)
In the event that you must return an item, you will be responsible for the cost of shipping it back to us. If you need another item sent in exchange, this shipping cost will also be your responsibility.

SAVVY's SHIPPING POLICIES:

No items will be shipped until payment has been made in full and has cleared the bank.

All shipping includes postage plus handling fees and is non-refundable once the item is shipped.

Please make sure your shipping address is accurate.

Tracking is NOT available for items shipped via the United States Postal Service (USPS) Priority mail. Tracking is available for Express mail and items shipped via FedEx.

Please contact us at the time of your order if you need delivery by a specific date.

Inspect your order upon delivery and notify us immediately of any problems.

Processing orders will take ADDITIONAL time before an item can be shipped. Please allow enough time when ordering. We cannot guarantee a delivery date.

AVOID FAILED DELIVERIES:
Make sure your address information is accurate and that it contains ALL the information (Apt #, etc.) needed for delivery. 

1) Packages may be shipped without any signature required unless you request (via email) that an adult signs for the package. Requesting signature confirmation will improve the security of your delivery but may delay the delivery if no one is home to accept it. If the USPS or FedEx confirms that they have delivered your order to your address (with or without a signature), you are responsible if the package becomes lost, stolen, or damaged.

2) USPS and FedEx usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver with a telephone to call for pick-up. It is the customer's responsibility to follow-thru for package pick-up if this becomes necessary.

3) A 30% RESTOCKING FEE PLUS ANY FREIGHT CHARGES WILL BE CAHRGED on refused shipments or on shipments returned to us due to address problems. If you experience a delivery problem caused by our mistake, we will reship the item.

4) If a shipment is returned to us due to the customer's failure to accept delivery, the order will be held for 7 days from the date the item is received at our return center. The customer may request reshipment of the order. We will only reship the item(s) originally ordered. We will not remake a custom item or substitute the items in the original order with other items. An additional charge will be billed for reshipping.

SHIPPING & HANDLING (S&H) CHARGES:

Shipping refers to the cost of postage, which varies by shipping weight and destination.

Handling refers to many factors involved in shipping your item that may include: Payment processing; Checking inventory; Ordering an item/color from the manufacturer; Wash and set for some wigs; Preparing labels and packing slips; Address verification; Packaging the items; Delivery to the Post Office; Updating the Web listings; Reordering and restocking inventory; Record keeping and filing documentation related to the transaction. Many of these factors have fixed costs in time and personnel for each item regardless, whether you paid $0.99 or $900.00 for an item.

Destination Country

Shipping Rate/Under 16-ozs.

Destination Country

Shipping Rate/Under 16-ozs.

Aruba

$34 USD

Jamaica

$34 USD

Australia

$32 USD

Japan

$32 USD

Austria

$34 USD

Korea, Republic of

$34 USD

Bahamas

$34 USD

Liechtenstein

$30 USD

Barbados

$34 USD

Luxembourg

$30 USD

Belgium

$30 USD

Malaysia

$34 USD

Brazil (Service is limited to Rio de Janeiro and Sao Paulo)

$34 USD

Mexico (Service is limited to Guadalajara, Mexico City, and Monterrey)

$29 USD

Canada

$28 USD

Netherlands

$30 USD

Chile (Service is limited to Santiago, Valparaiso, and Vina del Mar)

$34 USD

New Zealand (Includes Cook Islands and Niue)

$32 USD

China (Service is limited to Beijing/Peking, Nanjing/Nanking and Shanghai)

$34 USD

Norway

$30 USD

Colombia

$34 USD

Philippines

$34 USD

Costa Rica

$34 USD

Poland

$34 USD

Czech Republic

$34 USD

Portugal (Includes Azores and Madeira Islands)

$30 USD

Denmark

$30 USD

Saint Lucia

$34 USD

Dominican Republic

$34 USD

Saudi Arabia (Service is limited to Dammam, Jeddah, and Riyadh)

$34 USD

Finland

$30 USD

Singapore

$34 USD

France (Includes Corsica and Monaco)

$30 USD

South Africa

$34 USD

Germany

$30 USD

Spain (Includes Canary Islands)

$30 USD

Great Britain & Northern Ireland (Includes England, Scotland, Wales, Northern Ireland, Guernsey, Jersey, Alderney, Sark, and the Isle of Man)

$30 USD

Sweden

$30 USD

Guyana

$34 USD

Switzerland

$30 USD

Hong Kong

$34 USD

Taiwan

$34 USD

Hungary

$34 USD

Thailand

$34 USD

Iceland

$30 USD

Trinidad & Tobago

$34 USD

India

$34 USD

Turks & Caicos Islands

$34 USD

Ireland

$30 USD

Vietnam

$34 USD

Israel

$30 USD